Business Process Optimization
Come together to deliver on an integrated and coordinated service vision
Business Process Optimization tools for every need
By engaging with our Business Technology Consultants, clients are guided through the process of thoroughly assessing and identifying the strengths and weaknesses of any existing integrated service model. Team-building is simultaneously encouraged to impart empathy for all stakeholders while increasing and sharing operational domain knowledge.
Operational Safaris
Thorough analysis of all operational channels and a deep look into specific areas in order to improve process efficiencies and fill-in the gaps.
Journey Mapping
Transformation doesn’t happen in a silo. People and processes are all part of the culture of your business. Through the process of journey mapping, we will help capture every touchpoint and identify crucial pain points. Stakeholder and customer empathy help bring clarity and fresh ideas to the changes and coordination required to ensure operational efficiencies.
Service Blueprinting
We help you see the big picture when you are busy dealing with all the details. With service blueprinting, we discover your business processes and use it as a communication tool to empower your stakeholders to understand the touchpoints, processes, and technologies both frontstage (what your customers see) and backstage (what your team does behind the scenes).
Process Simulation Modeling
Model simulations are specifically designed to address a business problem, whether that be increasing efficiencies of facilities, processes or designing services for Government Service Programs.
Rapid Prototyping
Focuses on understanding user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.
Task Analysis
A process for systematically identifying key cognitive drivers preceding the observable steps in business processes (paper-driven manual or software-based automated processes).
Roadmap your projects to success
We specialize in helping your projects succeed and thrive. We realize that rapid change, adaptation, and pivoting require foresight and agility. We help to schedule your projects in a logical order, and build a realistic roadmap to execute your projects and meet your organization’s vision, mission, goals, and objectives.
Tools
Microsoft Project
JIRA
Azure DevOps Boards
